TESAM GROUP LLC will make every effort to ship your order the same day it is placed. Orders received on days that we are closed for business will be shipped no sooner than the following business day. Shipping cut off for same day shipping is 2 PM Eastern Time. Certain products requiring assembly or build time may have a lead time. Certain products drop ship directly form the manufacturer.

Shipping charges for orders leaving the United States do not include any importation taxes or duties that may be levied upon arrival. If you are not satisfied with your purchase, TESAM GROUP LLC will gladly exchange the item you purchased for a refund or store credit under the following conditions:

1) The return date is no more than 5 days after the item(s) is(are) received by the customer or 15 days after order is shipped.
2) The item(s) is(are) returned in its original packaging and is(are) in re-sellable condition.
3) The item(s) is(are) in unused condition and is(are) without defect.
4) Items returned without defect are subject to a $50 or 10% restocking fee (whichever is greater), to cover administrative overhead and processing fees.

All freight charges are non-refundable. Airtime and special orders are non-refundable.

Our Return Process is very simple:
1) Call us to obtain a Return Merchandise Authorization (RMA) number and address.
2) Address the package using the information we provide and write the RMA number on the outside of the box.
3) Call FedEx at 1-800-GO-FEDEX to pick up or drop the box at your nearest FedEx location. (You are not required to use FedEx; you may use the courier of your choice)
4) Your return will be processed within 20 business days from the day TESAM GROUP LLC receives your box.
Note: Boxes without an RMA number on the box may experience a processing delay. TESAM GROUP LLC is not responsible for boxes sent without an RMA number.

If the customer receives a defective product, it will be covered by a manufacturer's warranty unless the item is listed as used or refurbished.

TESAM GROUP LLC will follow the guidelines set forth for the dealer/distributor in the manufacturer’s warranty description.

Canceled orders are subject to approval and a $25 cancelation fee.

All sales are final. TESAM GROUP LLC reserves the right to make changes to this policy at any time. This policy does not apply to rental returns.

1. Agreement to rent
TESAM GROUP LLC agrees to rent to Customer, and Customer agrees to rent from TESAM GROUP LLC, the mobile satellite equipment (hereafter designated "Equipment") described for the term of the Effective Dates of Rental, except as otherwise provided herein. The Customer agrees to use the rental equipment with TESAM GROUP LLC' services.

2. Term
The term of this Agreement begins on the Effective Date of excepting equipment, and except as otherwise provided herein, will continue until the equipment is returned to TESAM GROUP LLC as noted in the terms of the effective date and return grace period.

3. Payments & charges

3.1 Rental Charges - Customer agrees to pay rental charges and any other applicable fees IN ADVANCE prior to shipment to designated shipping address. A security deposit reserve as noted in Section 4.2 will be required as security for the return of the equipment in good condition. This deposit is not a charge and Customer agrees to provide such deposit. The customer will pay additional daily rental fee beyond the rental period is $15 per day on satellite phone units, $25 per day on Bgan/Inmarsat units . There are no refunds for unused bundled minutes or megabytes. Customer's credit card will also be charged the applicable airtime charges plus taxes, surcharge & fees of 8.5% Inside FL and 8.5% Outside of FL. TESAM GROUP LLC will either present customer with an itemized call detail record for all calls made by the rental phone usually within 30 to 90 days after the end of the rental. Until TESAM GROUP LLC receives the Equipment, the Customer shall remain bound by the obligations of this Agreement.

3.2 Security Deposit/Reserve - A charge for a security deposit/reserve may be placed against the Customer's credit card, as stated above, on or before the Effective Date. This deposit may be retained by TESAM GROUP LLC and will be applied against Customer's account for payment of rent or damages to or loss of the Equipment, or any other payment owed to TESAM GROUP LLC by Customer. Currently TESAM GROUP LLC charges $100 for any Iridium phone and $200 - $500 BGAN terminal as a security reserve. Once account has been finalized and charges paid, any remaining deposit will be credited back to same credit card within 30-45 business days. This time frame is used to receive call records from Iridium or Inmarsat satellite providers.

3.3 Required Testing, Evaluation, or Repairs. If returned equipment appears broken, or water damaged an evaluation charge of $130 may be charged for inspection. Parts and repairs required to return equipment back to service will be charged separately. Repair costs are $100 per hour plus cost of replacement parts. This charge will apply immediately without notification. If terminal cannot be repaired, then customer will be held responsible for the replacement cost of equipment. If insurance was purchased, then the charge will be for the deductible stated for the damaged equipment.

3.4 Other Costs - In addition to the applicable equipment rental charge and airtime, the Customer also agrees to pay for any additional equipment selected above. Any and all shipping costs to transport Equipment between the Customer and TESAM GROUP LLC or its designated storage location(s) are the responsibility of the Customer. Specified shipping charges outlined above are rates for the Continental United States only. TESAM GROUP LLC utilizes FedEx for rental shipments.

3.5 Data transmission use & Dropped Calls - Due to the technical nature of data setups and the inherent sophistication of data transmission through a variety of operating systems, TESAM GROUP LLC makes no representation as to the success of data calls through the system. Customer agrees that all data call attempts, regardless of ultimate successful transmission and termination, will be paid for. No credit will be given in the event of disputes of this nature. Dropped calls will not be credited. TESAM GROUP LLC can provide data setup technical support beyond the normally provided setup instructions at an additional charge. Please consult with a sales representative for more details.

3.6 Taxes, etc. - Customer will either pay directly or indirectly for any taxes or governmental fees such as use, property, excise, customs duty or other taxes, license fees, assessments, permits or commissioning and registration fees relating to the shipment, activation and rental of the Equipment.

4. Equipment use, site & inspection

4.1 Within 24 hours of receiving equipment, customer must TEST all services and confirm the rental is in working order, and that customer fully understands proper use of equipment before departure.

4.2 Customer shall be responsible for obtaining any license, permit or permission from any governmental or regulatory agency which may be necessary for or imposed upon the operation of the Equipment. The Customer will exercise due care with and will permit only qualified personnel to use and operate the Equipment. Such use and operation shall be only according to written instructions provided by TESAM GROUP LLC. Customer will not use or operate the Equipment in any illegal manner or for any illegal purpose nor in violation of any law, ordinance or regulation. The Customer will keep TESAM GROUP LLC advised of the changes to the specified Equipment's site or usage location. The customer also permits TESAM GROUP LLC to charge immediately without notification for any damages to equipment. The charges will include the cost of repair or replacement equipment.

5. Warranty
TESAM GROUP LLC warrants that each item of equipment will be suitable for normal operation and use at the time of delivery. TESAM GROUP LLC MAKES NO OTHER REPRESENTATION OR WARRANTY OF ANY KIND, EXPRESSED OR IMPLIED, WRITTEN OR ORAL, AS TO ANY MATTER WHATSOEVER. TESAM GROUP LLC DISCLAIMS ANY AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE.

6. Ownership & security interest

6.1 Ownership - Customer acknowledges that TESAM GROUP LLC is and shall remain the owner of the Equipment until title is conveyed to the Customer by an attached separate lease/sale or sale agreement. Customer will protect TESAM GROUP LLC ownership rights against claims, liens and other encumbrances by Customer's creditors or other claimants against Customer. Customer will not remove, obliterate or obscure markings which identify TESAM GROUP LLC as owner of the Equipment.

6.2 Security Interest - Customer will execute and deliver to TESAM GROUP LLC documents and forms which are reasonably necessary or desirable to protect TESAM GROUP LLC' ownership and interest in the Equipment, including financial statements as specified under the Uniform Commercial Code.

7. Insurance & risk of loss

7.1 Insurance - TESAM GROUP LLC offers insurance against equipment damage if selected on equipment accessories section, a separate option for loss is also offered for customers traveling to some areas as listed. Customer may seek their own insurance against loss from their Home/Business or other insurance providers.

7.2 Risk of Loss - Customer will bear responsibility for all malfunctions, failures, damage to or loss of equipment, except in the case of manufacturing defects and normal wear and tear covered under Section 9. In the event of any such damage or loss, Customer will promptly give TESAM GROUP LLC notice thereof. Customer will then select one of the following options:

(I) Pay to TESAM GROUP LLC an amount equal to the Standard Equipment Value or a fraction thereof for the damaged or lost equipment. In such case, the rental charges and other obligations of the Customer shall continue until the payment is made. After payment is made this Agreement will terminate as to the Equipment involved; or

(II) Request that TESAM GROUP LLC repair or replace the damaged or lost equipment, and pay to TESAM GROUP LLC the cost of such repair or replacement. In such case, the rental charges and other obligations of the Customer shall continue during the period of repair or until replacement. If TESAM GROUP LLC is unable to repair or replace the equipment then option (i) shall apply. In any case, the amount to be paid to TESAM GROUP LLC shall be reduced by any applicable insurance proceeds paid to TESAM GROUP LLC.

8. Maintenance

8.1 Normal Maintenance - TESAM GROUP LLC or its authorized agent will be the exclusive source to maintain the Equipment and will maintain the Equipment in operational condition. Customer will deliver the Equipment to TESAM GROUP LLC or its agent for maintenance and Customer will pay all costs for shipment to TESAM GROUP LLC or its agent and shall be liable for any loss or damage during transportation. TESAM GROUP LLC or its agent will return the Equipment to the Customer and shall be liable for any loss or damage during transportation. When available, and as requested by the Customer, maintenance may be affected at the Customer's location; in which case Customer will pay for the transportation and labor costs of TESAM GROUP LLC or its authorized agents in accordance with the standard rates in effect. Such maintenance will be provided without charge to Customer for malfunctions and failures due to manufacturing defects and normal wear and tear. Maintenance required for other malfunctions and failure or damage caused by improper power source, abuse, accident, improper operation, abnormal conditions of operation.

NOTE: USE OF ERRATIC POWER WILL DAMAGE EQUIPMENT. THIS IS OF PRIMARY IMPORTANCE IN COUNTRIES WHERE CONSISTENT POWER SUPPLY IS NOT AVAILABLE. CUSTOMER-PROVIDED AUXILIARY POWER GENERATOR SHOULD BE CONSIDERED & MAY BE REQUIRED.

Malfunction or failure of operation covered by this section will entitle the Customer to a reduction in rental charges on a pro-rated basis for a period commencing on the day the malfunction or failure is reported to TESAM GROUP LLC in sufficient detail to enable TESAM GROUP LLC or its agent to commence necessary repairs, and ending on serviceable condition. In no event will TESAM GROUP LLC be liable for any loss of profits, indirect, consequential or other damages resulting from any failure of the Equipment. The customer will not open the Equipment's housing, alter or repair or permit the alteration or repair of the Equipment, or make any attachments thereto, without the prior written approval of TESAM GROUP LLC Whenever Communications LLC.

9. Limitation of liability & indemnity

9.1 Limitation of Liability - In no event will TESAM GROUP LLC be liable to the Customer for any incidental, indirect or consequential damages, regardless of cause.

9.2 Indemnity -The Customer agrees to protect, indemnify and hold harmless TESAM GROUP LLC from and against all claims, damages and costs including legal expenses arising out of the Customer's use of this Equipment.

10. Default

If Customer fails to perform any obligation specified under this Agreement or otherwise defaults, TESAM GROUP LLC has the right to terminate this Agreement forthwith by notice to the Customer. Upon such termination, (i) the balance of the Gross Rental Amount will be due and payable immediately, and (ii) TESAM GROUP LLC has the right, at its discretion, to take possession of and remove the Equipment from service immediately.

Any other damages or amount chargeable to the Customer shall be immediately due upon such termination. In addition to failure to perform any obligations as elsewhere stated in this Agreement, the following shall be defaults by the Customer:

1. Issuance of writ, attachment, execution, or similar court process against the Customer or its property.
2. Bankruptcy or any application for reorganization, protection from creditors, insolvency, appointment of a receiver or trustee whether voluntary or involuntary.
3. Termination of the Customer's business.
4. Any false or misleading representation prior to or during the term of this Agreement.
5. Failure to use the TESAM GROUP LLC network or to pay communications service invoices on time.
6. Change in management or ownership of the Customer.
7. Any action which jeopardizes TESAM GROUP LLC' ownership or agent / partner's ownership rights or ability to take possession of the Equipment.

11. Assignment

This agreement and the rights and obligations created hereunder shall not be reassigned by the Customer without the prior written consent of TESAM GROUP LLC Whenever Communications LLC.

12. Notices

All notices and other communications required or permitted to be given under this Agreement will be in writing and will be effective when delivered personally, when sent by confirmed fax, U.S Mail, or by certified courier addressed to the parties at their respective addresses set forth below, unless by such notice a different person or address shall have been designated.

If Customer, to:
Address given in Section 1
If to TESAM GROUP LLC. 21821 S. Heritage Cir. Pembroke Pines, FL 33029 Florida, United States

13. General

13.1 Early Returns - Under no circumstance will Customer be granted credit for unused time or early return of equipment as it pertains to the effective date of rental.

13.2 Export Regulations - The Customer will not engage in exporting, diverting or re-exporting Equipment in a way inconsistent with U. S. export laws.

13.3 Excusable Delays - If TESAM GROUP LLC performance of any obligation hereunder is delayed due to reasons beyond TESAM GROUP LLC' reasonable control, the time for performance of such obligation will be postponed for a period equal to the number of days of such delay. In no event will TESAM GROUP LLC be liable for any damages resulting from any delay in the delivery of Equipment or any delay in the performance of maintenance.

13.4 Previous Agreements - This Agreement supersedes all prior and contemporaneous agreements and representations made with respect to the same subject matter, and is the entire Agreement between the parties.

13.5 Severability - In the event that any one or more provisions contained in this Agreement should for any reason be held to be unenforceable in any respect under the laws of the state of Florida or of the United States, unenforceability shall not affect any other provisions of this Agreement and this Agreement shall be construed as if such unenforceable provision had not been contained herein.

13.6 Controlling Law - All questions concerning the validity, operation, interpretation and construction of this Agreement will be governed by and determined in accordance with the laws of the Florida.

13.7 Headings - The headings and titles to the section and paragraphs of this Agreement are inserted for convenience only and will not be deemed a part hereof or affecting the construction or interpretation of any provisions hereof.

13.8 Counterparts - This Agreement may be executed in one or more counterparts, each of which shall be deemed to be an original copy hereof.

13.9 Further Assurances - The parties agree to perform all acts and execute all supplementary instruments or documents which may be necessary or desirable to carry out the provisions of this Agreement.

By typing your name and clicking confirm you agree to these terms and conditions. By completing and submitting the electronic order form or proceeding through the checkout process, you are making an offer to purchase goods which, if accepted by us will result in a binding contract. Neither submitting an electronic order form or completing the checkout process constitutes our acceptance of your order.

Notice: This Service Agreement is for a minimum of one (1) year. All airtime is billed from the United States in U.S. Dollars (USD).

(1) Availability of Limited Service:

Service is generally available to satellite terminals equipped for this service when within the satellite footprint. Service is furnished to Customer or Customer’s authorized user. A telephone number may not appear in more than one terminal. Customer has no property right in such number. TESAM GROUP LLC reserves the right to assign, designate, or change such number, when, in its sole discretion, such action is reasonably necessary in the conduct of its business.

(2) TESAM GROUP LLC Service:

Customer has contracted to have TESAM GROUP LLC provide the service and pricing under the terms detailed within this Agreement. Customer agrees to remain as a subscriber of the service for a period of ONE year from the date of service activation, and furthermore, agrees to pay any applicable activation, monthly service, service usage fees and any applicable taxes thereon. TESAM GROUP LLC reserves the right to change rates at any time.

(3) Data Transmission Use & Dropped Calls:

Due to the technical nature of data setups and the inherent sophistication of data transmission through a variety of operating systems, TESAM GROUP LLC makes no representation as to the success of data calls through the system. Customer agrees that all voice or data call attempts regardless of ultimate successful transmission and termination will be paid for and no credits will be given in the event of dispute of this nature. Along with potential incorrect use (i.e.: next to a building/obstruction), customer is also responsible for any voice or data transmission at optimum speed, whether intended or not. Customer has been made aware of potential for significant airtime bills and accepts this responsibility. All satellite systems have some inherent flaws and anomalies that can create dropped calls of either voice or data nature. Dropped calls will not be credited. TESAM GROUP LLC can provide data setup and technical support beyond the normal provided setup instructions.

(4) Changes/Early terminations/Contractual Limitations:

During the contract period, customer may upgrade their plan to a higher plan, the price of the new plan will be invoiced at the time of the next bill cycle and any voice minutes or data bandwidth will be applied at that time. Changing any service plan will renew the contract period for 12 months as of the effective the date of the new billing.

(5) Renewal:

All service plans automatically renew at the end of their term unless TESAM GROUP LLC receives notification in writing prior to the end of contract term. Successive renewals will be for one (1) year service periods at the same terms and conditions contained herein.

(6) Assignment:

This Service Agreement cannot be assigned without the written consent of TESAM GROUP LLC.

(7) Notice of Change/Termination:

Notice of change or termination should be made in writing to the TESAM GROUP LLC Customer Service Department no less than thirty (30) days prior to the expiration of any term of this Agreement. TESAM GROUP LLC reserves the right to terminate this Contract at any time during the contract period.

Email to: billing@satkomm.com
Mail: 21821 S. Heritage Cir. Pembroke Pines. FL 33029

(8) Invoicing and Guarantee of Payment of Services:

TESAM GROUP LLC will invoice customer monthly or annually depending on the plan. This bill is due and payable upon receipt unless Net terms have been established and approved for the account. Monthly recurring charges are billed monthly in advance. Customer understands that they are responsible for all air time charges, including but not limited to direct airtime, long distance and roaming charges (if applicable), and charges for any Customer-elected, value-added services (when available). Payment must be made in U.S. Dollars. Customer requests for direct billing are subject to credit approval and may be subject to required deposits and/or direct payment by credit card or a guarantee authorized against a valid accepted credit card.

(9) Taxes:

The price of the service does not include sales, usage, excise, ad valorem, property or any other taxes now or hereafter imposed, directly or indirectly, by any governmental authority or agency with respect to the Service. Customer shall pay such taxes directly or reimburse TESAM GROUP LLC for any such taxes.

(10) Deposits:

Mobile Satellite services are granted subject to credit approval by TESAM GROUP LLC. TESAM GROUP LLC requires the establishment of credit or the ability to pay invoices according to the established terms. Deposits may be required for Non-US citizens or customers who do not have established credit. Customers will be advised prior to service activation if a deposit is required. Deposits will be refunded at service or contract termination and all airtime has been paid.

(11) Foreign Credit Cards:

Foreign credit cards will be accepted only after a complete verification has been done with the issuing bank. The issuing bank must contact the credit card holder and confirm the authorization for the charge to be approved. Verification of foreign credit cards may delay order processing for up to 72 hours. All deposits for terminals will still apply. TESAM GROUP LLC reserves the right to decline any credit card transaction.

(12) Non-Payment / Breach:

A late charge of the lesser of 1-1/2% per month will be applied to each of Customer’s service bills not paid by the due date. This late charge is applicable to the unpaid balance as of the due date. Customer shall pay TESAM GROUP LLC all costs including, without limitation, reasonable attorney fees, the fees of any collection agency, and any other costs incurred by TESAM GROUP LLC in exercising any of its rights under the Agreement. Should Customers service be suspended for non-payment TESAM GROUP LLC will charge a decommissioning or re-activation fee of $250.00 per mobile terminal for re-activation of the suspended terminal. Additional deposits may be required after such an event. TESAM GROUP LLC charges a fee of $35.00 for returned checks.

(13) Limitation of Liability:

The satellite services provided by TESAM GROUP LLC may be temporarily interrupted, delayed or otherwise limited and is not available everywhere in the world. TESAM GROUP LLC makes no representation that it can provide uninterrupted service. Furthermore, TESAM GROUP LLC shall have no liabilities or credit due for interrupted service unless caused by the gross negligence of TESAM GROUP LLC. TESAM GROUP LLC shall not be liable for acts or omissions of other carriers, equipment failures or modifications, acts of God, strikes, government actions, or other causes beyond our reasonable control.

TESAM GROUP LLC MAKES NO WARRANTIES WITH RESPECT TO THE SERVICE OF ANY KIND WHATSOEVER, EXPRESSED OR IMPLIED, EXCEPT AS SPECIFICALLY PROVIDED IN THIS AGREEMENT. THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR ANY PARTICULAR PURPOSE ARE HEREBY DISCLAIMED AND EXCLUDED. TESAM GROUP LLC SHALL NOT BE LIABLE TO ITS DISTRIBUTOR OR CUSTOMER OR ANY THIRD PARTY FOR ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES.

(14) Subscriber Terminals and Equipment:

Unless provided otherwise, TESAM GROUP LLC is not responsible for the installation, operation, quality of transmission, or maintenance of Customer equipment. If Customer’s equipment is stolen, Customer is responsible for all charges as agreed upon in this Agreement until proper written documentation is received and confirmed by TESAM GROUP LLC.

(15) Licensing:

Customers wishing to operate satellite phones while in foreign territories shall be required to obtain any and all licensing or approvals that may be required to operate within that territory. TESAM GROUP LLC does not guarantee any authority to radiate from territories other than those allowing trans-border operations of Inmarsat equipment. For more information on this, please consult with your TESAM GROUP LLC Account Manager.

(16) Governing Law:

This contract is governed by the laws of the State of Florida and applicable tariffs.

(17) CUSTOMER AGREES THAT ANY LEGAL PROCEEDING COMMENCED BY ONE PARTY AGAINST THE OTHER, SHALL BE BROUGHT IN ANY STATE OR FEDERAL COURT HAVING PROPER JURISDICTION WITHIN THE STATE OF FLORIDA. BOTH PARTIES SUBMIT TO SUCH JURISDICTION AND WAIVE ANY OBJECTION TO VENUE AND/OR CLAIM OF INCONVENIENT FORUM.

By clicking the box below, typing your name and clicking confirm you agree to these terms and conditions. By completing and submitting the electronic order form or proceeding through the checkout process, you are making an offer to purchase goods which, if accepted by us will result in a binding contract. Neither submitting an electronic order form or completing the checkout process constitutes our acceptance of your order.